Privacy Policy

Last updated: October 3, 2025

Mi Jardín ("we", "us" or "the App") operates the Mi Jardín mobile application. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

By choosing to use our Service, you agree to the collection and use of information in line with this policy. The Personal Information we collect is used solely to provide and improve the Service. We will not share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

To deliver a better experience, we may request basic data such as your name, email address and country (optionally and without requiring an exact or approximate location). This information is used only for authentication, account management and service personalization, such as improving the accuracy of plant identification and diagnosis.

The App may employ third-party services (such as Google Play Services or the Apple App Store) that may collect technical information to identify your device and allow the application to operate properly.

Subscriptions and Payments

The App offers monthly and annual subscription plans to access Premium features. All transactions are processed securely through Google Play or the Apple App Store.

We do not store payment data (such as card numbers or banking information) on our servers.
The billing, renewal or cancellation process is handled directly by Google or Apple, depending on the platform you use.
You can manage or cancel your subscription at any time from your Google Play or Apple App Store account.

The information we receive from payment platforms is limited to what is necessary to validate the status of your subscription (for example, purchase identifier, expiration date or plan type).

Log Data

Whenever you use our Service, in the event of an error in the App we may collect technical information on your device (through third-party services). These data may include IP address, device name, operating system version, App configuration when using the Service, the date and time of use and other statistics.

AI-Generated Content Disclaimer

Some App features may rely on artificial intelligence. While we strive to deliver useful information, we do not guarantee absolute accuracy. We recommend verifying recommendations with additional sources or specialized professionals.

Community Content

The App includes sections for questions, answers and comments. These contents are generated by users. We are not responsible for the accuracy, usefulness or legality of information posted by the community.

Service Providers

We may employ third-party companies or individuals for the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related tasks; or
To assist us in analyzing how the Service is used.

These third parties may have limited access to Personal Information solely to carry out the tasks assigned to them and are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us with Personal Information, so we implement reasonable technical and organizational measures to protect it. However, remember that no method of transmission over the Internet or electronic storage is 100% secure.

GDPR Compliance for Users in the European Union

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights regarding the processing of your personal data. We are committed to meeting all obligations established by the GDPR.

Legal Basis for Processing Data

We process your personal information under the following legal bases:

Performance of a contract: To provide the services you have requested, including managing your account and subscriptions.
Consent: When you have given us explicit permission to process your data for specific purposes (such as receiving promotional communications).
Legitimate interest: To improve our services, prevent fraud and ensure the security of the platform.
Legal compliance: When necessary to comply with applicable legal obligations.

Your Rights under the GDPR

As a user in the European Union, you have the following rights:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"): You can request the deletion of your personal data in certain circumstances.
Right to restriction of processing: You can request that we restrict the processing of your data in certain situations.
Right to data portability: You can request to receive your data in a structured, commonly used format, or for us to transfer it to another controller.
Right to object: You can object to the processing of your data based on legitimate interests.
Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
Right to lodge a complaint: You can file a complaint with your local data protection authority if you believe we have violated the GDPR.

To exercise any of these rights, contact us at: [email protected]. We will respond to your request within 30 days.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. In such cases, we implement appropriate safeguards to ensure your data is protected in accordance with GDPR standards, including the use of Standard Contractual Clauses approved by the European Commission.

Links to Other Sites

The Service may contain links to external sites. We do not control and are not responsible for their content, policies or practices. We recommend that you always review the privacy policies of those sites.

Children’s Privacy

We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will delete it immediately. If you are a parent or guardian and are aware that your child has provided us with data, please contact us.

Account Deletion

You can delete your account at any time from the profile screen, option “Delete Account”. Your data will be permanently and irreversibly removed from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We recommend reviewing this page periodically. Changes will take effect once published in this section.

Contact Us

If you have questions or suggestions about our Privacy Policy, you can write to us at: [email protected]